Job Title: Claims Specialist

Summary

This position is responsible for researching and processing freight claims, communicating with customers/brokers via phone, email, and other communication for resolution of loss, damaged, spoiled, shortages, and overages of transported goods.

Essential Functions

This is a detail orientated position that requires proficiency in keyboarding, data entry, phone communication, time management, and organizational skills. Must be able to consider and process multiple factors that may affect the customer product. Must be able to communicate complete and accurate information to multiple parties. Knowledge of the Federal Motor Carrier Safety Regulations (FMCSR) is preferred.

Responsibilities

·  Identify and locate overages, shortages, damaged, refused, and unmarked freight for a wide variety of customer products.

·  Research and resolve OS&D freight issues.

·  Receive, review, and distribute detailed information necessary to communicate with the driver, manager, broker, and customer to determine OS&D claims responsibility and costs.

·  Maintain accurate records for reporting all OS&D freight.

·  Assist with responding to customers, provide quality customer service, and assist with resolving customer concerns efficiently.
·  Develop and maintain a professional association with customers, drivers, and vendors.

·  Upload acquired information into various electronic information systems for distribution to other departments such as billing, payroll, operations, etc.

·  Maintain consistent communication with your team, night/weekend dispatch personnel, and peers who cover your station.

·  Attend regularly scheduled meetings regarding customer relations, freight volume/quality of service, trends in freight lanes, changes/adjustment of policy/procedure/personnel with customers as well as internal concerns regarding service, security, policy, and procedures.

·  Assist with various general duties and cross-training assignments as needed within the department and other operational concerns.

Required Qualifications

·  Competency in Microsoft Office (Word, Excel, Power Point - Advanced skills required, Outlook, etc.)

·  Administrative support of sales and/or scheduling functions

·  Successfully demonstrated customer relationship management

·  Proficient in project management

·  Must be detail oriented

·  Knowledge of Federal Motor Carrier Regulations

Schedule

·  Monday-Friday 8:00 A.M. - 5:00 P.M., with an average work week of 45 hours.

Additional hours and weekend support will be required on an as needed basis.

Experience

·  One to three years experience in a customer service or related field

Work Location: In Person

Affirmative Action Plan/ Employment Opportunity Statement

Heyl Truck Lines, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.