DRIVER MANAGER

Summary

The position of Driver Manager is key within the organization, responsible for initiating, receiving, reviewing, and distributing information to/from driver personnel to ensure same and timely deliveries for our customers. This role monitors load information, driver hours, maintenance schedules, and other information.

Essential Functions and Duties

  • Serve as the primary point of contact for assigned drivers, maintaining open and effective communication to address needs, concerns, and operational updates.

  • Oversee the day-to-day activities of the drivers, ensuring routes are completed efficiently and on time, while maximizing asset utilization.

  • Ensure drivers adhere to all safety standards and regulations, including Hours of Service (HOS) compliance, DOT regulations, and company policies.

  • Track and analyze driver performance metrics (e.g., on-time deliveries, fuel efficiency, safety records) and provide coaching or feedback as needed.

  • Actively troubleshoot and resolve any issues related to driver schedules, equipment, or customer concerns.

  • Stay up to date on FMCSA and DOT rules and regulations.

  • Foster strong relationships with drivers to promote engagement, job satisfaction, and retention through recognition, support, and career development.

  • Work closely with other departments such as dispatch, maintenance, and customer service to ensure seamless operations.

  • Report and communicate each morning and afternoon of any delays or driver needs to daytime customer service.

  • Monitor and advise customer service of all detention delays at the 2-hour mark or otherwise advised per customer or company policy.

  • Monitor trailer temps/settings and initial appropriate action(s).

  • Document any performance issues and assist in preparing performance reviews.

  • Prepare notes on your fleet daily to ensure smooth communication to night and weekend personnel.

  • Monitor idle times, fuel compliance, log violations, and PC reports to initiate appropriate action.

  • Update yard reports with incoming equipment and needs.

  • Update all systems accurately and timely as instructed.

  • Cross train as needed within department and assist on other duties as assigned by supervisor.

Qualifications

  • Excellent communication, time management, and organizational skills

  • Effective written and verbal communication skills

  • Proficient in multi-tasking

  • Strong knowledge of Federal Motor Carrier Regulations preferred

Education

  • High school diploma or equivalent

Experience

  • 1+ years' experience in a related field is preferred

Certificates, Licenses, Registrations, or Additional Eligibility Qualifications

N/A

Computer Skills

Proficient in keyboarding and data entry

Proficient with Microsoft Office

Schedule

Monday - Friday 8:00AM - 5:00 PM with an average work week of 40 hours. Weekend work will be required according to a pre-determined schedule. Schedule is subject to change and additional hours will be required on an as-needed basis.

Work Location

On-Site

Akron, IA Terminal

Working Conditions

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is mostly performed in an office environment while sitting at a desk for more than 7 hours a day.

Job Description Review

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all inclusive, and the job may require other functions, tasks, duties, or responsibilities not listed previously. Management reserves the right to add, modify, or exclude any essential or non-essential requirements at any time, with or without notice. Nothing in this job description is intended to create a contract of employment and employment remains “at-will” and may be terminated at any time by the employee or employer with or without cause or notice.

Affirmative Action Plan/Equal Opportunity Statement

This position requires adherence to all relevant federal, state, and local labor laws, including OSHA safety standards. As a Diesel Technician, you must comply with all company policies, procedures, and guidelines to ensure a safe and effective work environment. All candidates must pass a pre-employment background check. Heyl Management, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.