SHOP OFFICE MANAGER

Summary

The position of Shop Office Manager is a key position within the organization responsible for the planning, coordinating, and implementation of process and procedures to ensure efficient maintenance and repair of all fleet vehicles. Additionally, this role is responsible for the oversight and management of service advisors, wash bay personnel, detailers, and yard/gate guards.

Essential Functions & Duties

  • Maintain a highly efficient and cost-effective shop to ensure a well-maintained and operational fleet of trucks for the company.

  • Oversee, direct, and manage all service advisors, wash bay, detailers, yard and gate personnel.

  • Plan and prioritize equipment service based upon schedule and making on-time delivery appointments.

  • Ensure trailer equipment is clean and ready.

  • Provide a list of equipment to clean each day and directing detail work accordingly.

  • Keep an accurate inventory of equipment on the yard.

  • Maintain shop maintenance reporting.

  • Conduct yard checks regularly to ensure accurate yard inventory and confirming trailers are set at the correct temperature.

  • Log fuel and DEF for each piece of equipment.

  • Communicate and provide updates on equipment to service writers, driver managers, and/or drivers.

  • Communicate and provide updates on sale equipment to internal and/or external sales representatives.

  • Coordinate repair and maintenance plans, schedule performance of needed work, procuring supporting parts, and maintaining all necessary documentation for the process.

  • Responsible for ensuring that the shop (including all tools and inventory) is maintained in a clean, safe, and effective manner.

  • Responsible for identifying areas of improvement and making suggestions for those improvements regarding process, methodology, and personnel.

  • Thorough understanding of industry best practices for safety including DOT, EPA, ICC, and OSHA rules and regulations as applied to the transportation industry.

Required Qualifications

  • Strong desire to continually improve as an individual

  • Flexibility in rapidly changing situations

  • Attention to detail

  • Timely decision-making ability

  • High level of integrity and humility

  • Problem solving

  • Team-oriented

  • Strong interpersonal, oral, and written communications

  • Excellent listening skills

Education

  • High school diploma or equivalent required, Diesel Certification preferred

  • Management training preferred

Experience

  • Knowledge of the Transportation industry

  • 2 or more years of experience in management

  • 2 or more years of experience in a maintenance setting

Certificates, Licenses, Registrations, or Additional Eligibility Qualifications

CDL is helpful but not required

Computer Skills

Advanced computer & software skills required

Schedule

Monday - Friday, 7:00AM - 5:00PM with an average work week of 45 hours. Additional hours and support will be required on an as needed basis.

Working Conditions

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is mostly performed in an environment that is subject to temperature fluctuations as the outdoor temperature fluctuates. This job requires a moderate degree of physical fitness and mobility. Bending, squatting, stooping, climbing, crawling, and lifting up to 100 lbs. is required.

Job Description Review

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all inclusive, and the job may require other functions, tasks, duties, or responsibilities not listed previously. Management reserves the right to add, modify, or exclude any essential or non-essential requirements at any time, with or without notice. Nothing in this job description is intended to create a contract of employment and employment remains “at-will” and may be terminated at any time by the employee or employer with or without cause or notice.

Affirmative Action Plan/Employment Opportunity Statement

This position requires adherence to all relevant federal, state, and local labor laws, including OSHA safety standards. As a Diesel Technician, you must comply with all company policies, procedures, and guidelines to ensure a safe and effective work environment. All candidates must pass a pre-employment background check. Heyl Management, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.